Privacy Policy

1. About Niksin CCTV

Niksin CCTV, also referred to in this Privacy Policy as “NIKSIN”, “we”, “us” or “our”, supplies CCTV products, surveillance equipment, security accessories and related solutions.

2. Personal Information We Collect

We mainly collect contact information that you voluntarily provide when contacting us.

This may include:

• Your name;
• Your telephone or mobile number;
• Your WhatsApp number;
• Your email address;
• Your company or business name, where applicable;
• Your preferred method of contact;
• Information included in your enquiry, message or product request;
• Delivery or installation location, where you voluntarily provide it; and
• Any other information you choose to provide when communicating with us.

Please avoid sending sensitive personal information through our general enquiry forms unless it is necessary for your request.

3. How We Collect Personal Information

We may collect personal information when you:

• Submit a form on our website;
• Contact us through WhatsApp;
• Send us an email;
• Call us by telephone;
• Request information about a product;
• Request a quotation;
• Ask for customer support;
• Make a warranty or service enquiry; or
• Communicate with our staff or representatives.

We generally collect personal information directly from you. In limited circumstances, another person may provide your contact details to us with your permission, such as when making an enquiry on behalf of a company or family member.

4. Information Collected Automatically

When you visit our website, our website hosting provider or security systems may automatically create basic technical records.

These records may include:

• Your Internet Protocol address;
• Browser type and device type;
• Date and time of access;
• Pages visited;
• Referring website address;
• General website activity; and
• Security or error logs.

This technical information is generally used to operate, secure and maintain the website and is not used by us to personally identify you unless required for security, investigation or legal purposes.

5. How We Use Your Personal Information

We may use your personal information to:

• Respond to your enquiry;
• Contact you about the products you asked about;
• Recommend suitable CCTV products or solutions;
• Provide product specifications and availability information;
• Prepare and send quotations;
• Arrange delivery, collection or installation;
• Confirm appointments or service arrangements;
• Provide customer service and technical support;
• Handle warranty, repair or product-related requests;
• Maintain business and communication records;
• Prevent fraud, misuse or security incidents;
• Improve our website, products and customer service;
• Comply with legal, regulatory or administrative obligations; and
• Protect our legal rights, property, systems, customers and staff.

We will not use your personal information for a purpose that is materially different from the purposes stated above without informing you where required.

6. Providing Your Information

Providing your contact information is generally voluntary.

However, we may not be able to respond to your enquiry, provide product recommendations, prepare a quotation or contact you if you do not provide the information reasonably required for those purposes.

You are responsible for ensuring that the information you provide is accurate, complete and up to date.

7. Consent and Communication

By contacting us or submitting an enquiry, you consent to us using your contact details to respond to your request and provide the information or service you asked for.

We may contact you through telephone, WhatsApp, email or another communication method you have provided.

We will only send promotional or marketing communications where you have agreed to receive them or where such communication is otherwise permitted by applicable law.

You may ask us to stop sending promotional messages at any time by replying to the message, contacting us through WhatsApp or emailing us.

8. Disclosure of Personal Information

We do not sell or rent your personal information to third parties.

We may disclose limited personal information to parties who need it to provide services to us or assist with your request, including:

• Our authorised staff and representatives;
• Website hosting and technical service providers;
• Email and communication service providers;
• WhatsApp and other messaging platforms;
• Delivery or courier service providers;
• Installers or technical service personnel;
• Product manufacturers, distributors or suppliers when needed for warranty, support or product availability;
• Professional advisers such as accountants, auditors or legal advisers;
• Government departments, regulators, courts or law-enforcement authorities where required by law; and
• A purchaser or successor if our business is transferred, reorganised or sold.

We will only disclose information that is reasonably necessary for the relevant purpose.

9. Third-Party Platforms

Our website may contain links to or integrations with third-party platforms, including WhatsApp, Google Maps, Waze and social media services.

When you use a third-party platform, that provider may collect and process your information according to its own privacy policy and terms.

We do not control the privacy, security or data-handling practices of third-party websites and platforms.

10. International Data Processing

Some website, hosting, email, messaging, cloud or technical service providers may operate servers or process information outside Malaysia.

Where personal information is processed or transferred outside Malaysia, we will take reasonable steps to ensure that it is handled securely and in accordance with applicable data-protection requirements.

11. Cookies

Our website may use essential cookies or similar technologies required for website operation, security, performance and basic functionality.

Cookies are small files stored on your device when you visit a website. You may control or delete cookies through your browser settings.

Disabling certain cookies may affect how some parts of the website function.

If we introduce analytics, advertising or other non-essential tracking technologies, we may update this Privacy Policy and provide additional notice or consent options where required.

12. Data Security

We take reasonable administrative, technical and organisational measures to protect personal information against:

• Unauthorised access;
• Loss or theft;
• Misuse;
• Unauthorised disclosure;
• Alteration;
• Accidental destruction; and
• Other improper processing.

These measures may include access controls, passwords, website security tools, software updates and limiting access to authorised personnel.

However, no website, email system, messaging service or internet transmission can be guaranteed to be completely secure. You should avoid sending confidential information through unsecured channels.

13. Retention of Personal Information

We will retain personal information only for as long as reasonably necessary to:

• Respond to your enquiry;
• Maintain customer and business records;
• Provide after-sales or warranty support;
• Resolve complaints or disputes;
• Protect our legal rights; and
• Comply with accounting, tax, legal or regulatory requirements.

When personal information is no longer reasonably required, we may securely delete, destroy or anonymise it, subject to our technical capabilities and legal obligations.

14. Your Privacy Rights

Subject to applicable Malaysian law and any permitted exceptions, you may have the right to:

• Ask whether we process your personal information;
• Request access to personal information held by us;
• Request correction of inaccurate or incomplete information;
• Withdraw your consent to certain processing;
• Ask us to stop processing that may cause unwarranted damage or distress;
• Ask us to stop using your information for direct marketing;
• Request data portability where this right applies; and
• Make a complaint concerning the handling of your personal information.

We may need to verify your identity before responding to a request. We may also request additional details to help us locate the relevant information.

Certain requests may be subject to legal exceptions, administrative requirements or a permitted fee.

Withdrawal of consent will not affect processing already carried out before the withdrawal. It may also affect our ability to continue responding to an enquiry or providing a requested service.

15. Children’s Privacy

Our website and products are intended for adults, businesses, property owners and persons who are legally able to make purchasing enquiries.

We do not knowingly request personal information directly from children. A parent or legal guardian who believes that a child has submitted personal information to us may contact us to request its review or deletion.

16. Links to Other Websites

Our website may contain links to websites operated by manufacturers, suppliers, social media platforms or other third parties.

This Privacy Policy does not apply to those external websites. You should review the privacy policy of each external website before submitting personal information.

17. Changes to This Privacy Policy

We may update this Privacy Policy when our website, business practices, services or legal obligations change.

The latest version will be published on this page with the revised “Last updated” date.

We encourage you to review this page periodically to understand how we handle personal information.

18. Contact Us

To ask a privacy question, update your information, withdraw consent, opt out of marketing or exercise an applicable privacy right, please contact us: